Privacy Policy
Your privacy is important to us
Introduction
Texas Service Animals ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
By accessing or using our services, you agree to this Privacy Policy. If you do not agree with the terms of this policy, please do not access our website or use our services.
Information We Collect
We collect information that you provide directly to us, including:
- Personal Information: Name, email address, phone number, mailing address
- Health Information: Mental health history, symptoms, and conditions as part of the ESA evaluation process
- Payment Information: Credit card details and billing information (processed securely through our payment provider)
- Animal Information: Details about your emotional support animal
- Communication Data: Records of your communications with us
We also automatically collect certain information when you visit our website, including your IP address, browser type, operating system, and browsing behavior.
How We Use Your Information
We use the information we collect to:
- Process your ESA letter application and provide our services
- Connect you with licensed mental health professionals
- Communicate with you about your application status
- Process payments and prevent fraud
- Respond to your inquiries and provide customer support
- Send you important updates about our services
- Improve our website and services
- Comply with legal obligations
Information Sharing
We do not sell your personal information. We may share your information with:
- Licensed Mental Health Professionals: To conduct your ESA evaluation
- Service Providers: Third parties that help us operate our business (payment processors, email services)
- Legal Requirements: When required by law or to protect our rights
Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- SSL/TLS encryption for all data transmission
- Secure storage with encryption at rest
- Access controls and authentication requirements
- Regular security assessments and updates
- Employee training on data protection
While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
HIPAA Compliance
As a service that handles protected health information (PHI), we comply with the Health Insurance Portability and Accountability Act (HIPAA). This means:
- Your health information is treated with the highest level of confidentiality
- We only collect health information necessary for your evaluation
- Access to your health information is limited to authorized personnel
- We maintain detailed audit logs of access to health information
- You have the right to access and request corrections to your health records
Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your information (subject to legal requirements)
- Portability: Receive your data in a portable format
- Opt-out: Unsubscribe from marketing communications
To exercise these rights, please contact us at privacy@texasserviceanimals.net.
Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences and settings
- Understand how you use our website
- Improve our services
- Provide secure authentication
You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
- Email: privacy@texasserviceanimals.net
- Phone: +1 (512) 979-8155
- Address: 214 N 16th St., McAllen, TX 78501
This Privacy Policy may be updated periodically. We will notify you of any material changes by posting the new policy on this page.
